Tel: 0121 742 3664


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Gas BBQ Returns


BBQ Store offer a replacement or refund on faulty goods within their respective guarantee period. The guarantee period is 1 year unless otherwise stated.

In accordance with your rights to a "cooling off period" under the Consumer Protection (Distance Selling) Regulations 2000 you can cancel your order and return the goods at any time until 14 days after you receive your shipment confirmation email and we will refund any payment made by you to us for the goods. Any goods returned must be unused and in re-saleable condition.

If you want to cancel your order you must notify BBQ Store before returning any items on 0121 7423664 or use the cancellation form attached to your order acknowledgement email.

Please note that the right to return a product which is not faulty does not apply to any products which have been made to your own specifications.

The cost of the return of any faulty product will be paid by BBQ Store. We shall be entitled to charge you for the costs of returning a product which is not faulty.

Following notification that you wish to return the products in return for a refund as described above, any payment taken by us in respect of the product will be reimbursed to you within 30 days.

Due to product development, actual models may occasionally vary slightly from the details on the website, but remember you may return anything within 14 working days, if you are not 100% satisfied. You must notify BBQ Store before returning any items.

Your rights under this Returns Policy are without prejudice to any rights under the Consumer Protection (Distance Selling) Regulations 2000.


For more information, please see our Terms and Conditions Clause 5 - Cancellation, Returns Policy & Clause 6 - Product Specific Return Information for more details.  These are also sent out as an attachment with your order confirmation email with a order cancellation form

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