Tel: 0121 742 3664


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Customer Service - The BBQ Store

Here at The BBQ Store We know our BBQs and our Customer Service team are here to help you to ensure you get the right BBQ model for your requirements. With so many BBQ's on the Market today we always advise seeing the BBQ in person before you make your purchase so you can see for yourself the quality of the burners and BBQ build quality to ensure ou are getting the best BBQ for your needs. We only specilaise in certain BBQ manufactures which are top of the range professional quality BBQ's with outstanding customer support and manufactures warranty. 

We are UK Stockiest for Napoleon Grills, American Bull BBQ, German Buschbeck masonry BBQ and Primo Ceramic Grills with ranges available to view in store at our West Midlands BBQ Showroom. We stock a range of BBQ accessories which can be seen in store so why not visit us today as see what amazing offers we have on our BBQ ranges. Our Customer Service team will be able to show you around each BBQ so you can see for yourself what you are getting on each BBQ. 

Our Showroom is closed unit the 15th June in line with the Covid 19 Retail Guidelines.
  • PLEASE NOTE Mon 21st September 2020 until Monday 28th September our showroom, customer service office and our warehouse will be closed for our annual stock check, Please note all orders will be processed but there may be extended lead times on items leaving us direct. We will be contactable via email or but we will have limited access to emails so please allow up to 48 hours for a reply.
  • By Telephone: 0121 7423664
  • By Email:
Opening time:                       
  • Mon 10.30am - 3pm
  • Tue  10.30am - 3pm
  • Wed Closed
  • Thur 10.30am - 3pm
  • Fri 10.30am - 3pm
  • Sat 10.30am - 2pm
  • Or by pre arranged Appointment outside of these hours 
Twitter @StoreBbq
Visit Our Showroom
Opening Times: 
  • Mon 10.30am - 3pm
  • Tue  10.30am - 3pm 
  • Wed Closed
  • Thur 10.30am - 3pm
  • Fri 10.30am - 3pm
  • Sat 10.30am - 2pm
Or by pre arranged Appointment outside of these hours 
Christmas Open Hours
Your Website says Free Delivery on orders above £75 – does this cover outside the UK?

Our Free delivery service covers the majority of UK mainland. We can and do ship abroad at additional costs, if you’d like to find out about this get in touch and we can advise of the additional shipping costs

I live somewhere where couriers sometimes charge more for delivery ; 

Our free delivery service covers the vast majority of the UK mainland. In a minority of cases our couriers may apply a surcharge for delivery to certain postcodes, sadly we have to pass this charge on to keep our prices the keenest online – if this is the case we’ll contact you to discuss before debiting any funds or shipping your item.

How do I know when my delivery will arrive?

Once your order is processed we’ll advise you of the delivery schedule by email. We use a number of couriers depending on item and location. Large items and palatalised deliveries are usually booked in directly with you to arrange a convenient delivery date.

Thank You For Shopping With us

BBQ Store Team
© Smoke Box BBQ Ltd T/A The BBQ Store. All Rights Reserved.
Company Number: 11813091 | VAT Number: 315726311
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